Privacy Policy

Northwood Carter Limited are committed to respecting and protecting the privacy of everyone using our services and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

We are allowed to use your data only if we have proper reason to do so, such as;

• To fulfil a contract, we have with you
• When it is in our legitimate interest;
• When you consent to it; or
• To comply with the law 

Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties.

What information do we collect from you?
We keep information you give us directly such as; 

• Full Name
• Business Name (if applicable)
• Address – Home and/or business
• Email Address – Home and/or business
• Contact Telephone numbers – Home and/or business/mobile

How do we collect this information?                                                                    

• Directly from you
• Indirectly from a third party e.g. Architect, Solicitor, Surveyor, Managing Agent
• Using publicly available means e.g. Land Registry, Companies House, Planning Sites

How do we use your information?

The personal data we collect from you, will be used for the following purposes;

• To fulfil a contract we have with you and/or your representative
• To comply with the law
• To comply with RICS regulations
• To comply with the requirements of our Insurance Policies
• When it is in our legitimate interest to do so*
• Records of payment information in line with tax law and audit requirements

*Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties. 

Who may your information be shared with?

• Contractors
• Local Authorities e.g. Environmental Health, Planning Departments, Building Regulations
• Regulatory Bodies
• Central Government and Government Agencies
• Building Control Approved Inspectors
• Construction and Property Professionals e.g. Architects, Solicitors, Surveyors, Managing Agents, Fire Risk Assessors, asbestos Surveyors
• Debt Collection, credit reference and tracing agencies
• Ombudsmen and Regulatory authorities
• Neighbours to customers and clients
• Customers and clients 

Information we receive from third parties;

We may receive your information, or information relating to you, from other people. We can receive this information from;

• Contractors
• Regulatory Bodies
• Building Control Approved Inspectors
• Construction and Property Professionals e.g. Architects, Solicitors, Surveyors, Managing Agents, Fire Risk Assessors, Asbestos Surveyors
• Debt Collection, credit reference and tracing agencies
• Ombudsmen and Regulatory authorities
• Neighbours to customers and clients
• Customers and clients

Northwood Carter Ltd. do not buy or sell any information to any third party.

How long do we hold your data for?

Northwood Carter, for legitimate business reasons are required to hold all client files for a minimum of 15 years.

When you give consent, you are able to withdraw that consent at any time by contacting us.

You can email ncl_gdpr@northwoodcarter.com

or write to us at the following address
Northwood Carter Ltd, 
Symal House,
423 Edgware Road,
London NW9 0HU.

If you do so, we can only continue to use your data if another contract basis applies, such as when we’re required to do something by law.

You can also email ncl_gdpr@northwoodcarter.com  to exercise any other data rights such as obtaining a copy of your data, known as a Data Subject Access Request (DSAR), correcting, deleting or restricting how we use your data.

You have the right to complain to an EU data protection authority. This can be where you live, work or where the matter occurred. In the UK, the authority is the Information Commissioner’s Office (the ICO)